Privacy Policy

Introduction

At Utility Service Partner, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our website, customer support, and any other related services we offer. We are committed to safeguarding your personal data and ensuring that your privacy is respected in compliance with applicable privacy laws.

By using our services, you agree to the terms outlined in this Privacy Policy. Please take the time to read this document carefully to understand how we manage your information. If you have any questions or concerns, don’t hesitate to contact us.

1. Information We Collect

We collect personal information that is necessary for providing our electric and gas services. This may include:

Personal Identifiable Information (PII): Name, address, email address, phone number, and payment details.
Service-Related Information: Details about the services you request or receive, including service history, preferences, and feedback.
Technical Information: Information about how you access our website or use our services, such as IP addresses, device type, browser type, and usage data.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver our electric and gas services to you.
To communicate with you regarding your account, services, updates, or promotions.
To process payments for services rendered.
To improve our services and customer experience.
To comply with legal and regulatory obligations.

3. Sharing of Information

We will not share your personal information with third parties, except in the following cases:

With Service Providers: We may share your information with trusted third-party partners and service providers who assist in delivering our services (e.g., payment processors, contractors).
Legal Compliance: If required by law, we may disclose your personal information to comply with legal processes, government requests, or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. While we take all reasonable steps to safeguard your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies help us analyze trends, administer the site, and track users’ movements around the site for improved functionality and performance. You can disable cookies through your browser settings if you prefer.

6. Your Privacy Rights

You have the right to:

Access your personal information and request a copy of it.
Correct any inaccurate or incomplete information.
Delete your information, subject to legal and contractual obligations.
Opt-out of receiving marketing communications from us at any time.

If you wish to exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on our website, and the changes will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Utility Service Partner
Phone: +1 (888) 585-8839
Email: support@utilityservicepartner.com
Address: 633 N Broad St, Middletown, DE 19709, USA